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Frequent questions
We have compiled some of the most common questions that our clients usually ask us. If you still have any questions, you can contact us through our contact page and We will contact you as soon as possible.
General
Who is Casa Ortega for?
For anyone who loves gourmet food, who enjoys good wines and values quality and the product.
Do I have to register to buy?
For us, the story of each customer in the store is very important. Therefore, it is necessary to register in the store by creating an account and your password. With it, as a customer, you will be able to access your order history so you can consult us whenever you want.
Payments
What payment methods do I have?
At Casa Ortega we have the following payment methods: Vsa Mastercard, cryptocurrencies, American Express.
How much is the minimum order I can place?
We have no minimum order but for shipping to be free, your basket will have to be greater than €70.
How much are the shipping costs?
The standard shipping cost is €6.50. For purchases over €70, shipping costs to mainland Spain are free.
IMPORTANT! For shipments to Switzerland, the costs Customs and duties will be assumed and paid by the customer.
What is the exchange or return policy?
Exchanges and/or returns will only be accepted in the event that there has been an error with the order on the part of the company. Either due to not receiving it correctly, being in poor condition or defective. In that case, the company will be responsible for collecting the order and shipping the new one in perfect condition.
Others
What are the turnaround times?
Within mainland Spain, orders received from Monday to Friday before 1:00 p.m. will be prepared and shipped the same day. Orders placed on Sundays and holidays will be prepared and shipped on the next business day
For the Balearic Islands the delivery time is 48/72 hours. No shipments are made to the Canary Islands.
What can I do if my order has arrived in poor condition?
If you receive an order in poor condition or defective, you can contact us by email: pedidos@casaortega.com or telephone: 662485786 to proceed with its exchange or return. The collection and shipping process of the new order will be carried out by the company.